Shipping

Shipping charges

We are pleased to offer two service levels with our preferred shipping partner DHL.

  • Standard ground shipping with anticipated transit time between five and eight business days for a flat rate of $7.95 USD for orders less than $50 USD before taxes and shipping, and complimentary for all orders of $50 or more before shipping and taxes.
  • Expedited shipping with anticipated transit time of three to five business days for a flat rate of $15 USD.

International shipping

We do not offer international shipping.

Guaranteed holiday delivery

We recommend placing any Holiday gift orders by December 9, 2022, to ensure delivery before December 24, 2022.

Expected delivery days

  • Orders placed Monday through Friday before 1 pm (PST) with expedited service will be processed and shipped that same day with an anticipated delivery in three to four business days depending upon destination and carrier volume during the Holiday season.
  • Orders placed Monday through Friday with standard service will be shipped within 24 hours of placing the order with an anticipated delivery in five to eight business days depending upon destination and carrier volume during the Holiday season.

Track Order

Once your order is shipped by our fulfillment partner, you will receive a shipment confirmation email with the tracking details to the email address associated with your order. You may also track the delivery status along the way by using the DHL portal https://ecommerceportal.dhl.com/track/. Our customer care team is also available to answer any questions about your delivery and can be reached via email at care@thirteenlune.com Monday to Friday from 9 AM PST – 5 PM (PST).

Damaged & Fault

If an item is damaged or faulty when delivered to you, please notify customer care as soon as possible to request an exchange or refund. Damaged or faulty items are eligible for exchange or refund up to 30 calendar days from your order ship date. If the item is still in your possession beyond 30 calendar days from your order ship date, your exchange or refund may be declined at the sole discretion of Thirteen Lune.

Packages lost or stolen after delivery

In the event your package is lost in transit, please contact customer care as soon as possible and we will do our best to resolve the issue and locate your delivery, or arrange for a replacement or refund. In the event your package is stolen after the carrier marks and confirms delivery, neither Thirteen Lune nor the carrier will be liable to offer a replacement or a refund for the value of the order.

Weekend delivery

We do not offer Saturday and Sunday delivery.