Legal

Thank you so much for shopping with thirteen lune. Our Customer Care team is available to answer any questions regarding your order. You may reach us via phone at (888) 305-2032 Monday through Friday 9 am to 5 pm (PST) or via email at care@thirteenlune.com.

We love the products we offer but if something just isn’t for you, we are pleased to accept returns on eligible items for a flat return shipping fee of $7.95 USD. Eligible items are those items not marked as final sale and must be received unused, unopened and undamaged within 21 calendar days of your order ship date for a full refund to the original payment method. Returns that do not meet our policy will be sent back to you without a refund.

Kindly note that shipping charges are non-refundable.

At this time, we currently do not offer exchanges.

It is our goal to deliver an extraordinary and inclusive product offering to our customers, and we hope you are thrilled with your new purchase. However, if an item is damaged or faulty when delivered to you, please notify our Customer Care team via phone or email as soon as possible to request an exchange or refund. Damaged or faulty items are eligible for exchange or refund up to 30 calendar days from the order ship date. If the item is still in your possession beyond 30 calendar days from the order ship date, your exchange or refund may be declined.

Please email care@thirteenlune.com to start a return. Please include your Order ID and the item(s) you wish to return.

Once your return is authorized, you’ll receive step-by-step instructions and pre-paid shipping label via email. Securely pack the item(s) in its original packaging. Drop off your package at your local USPS as soon as possible to ensure your item(s) arrive at our warehouse no later than 21 calendar days from your original order ship date.

Returned item(s) are inspected closely before returning to our inventory for quality control purposes. During this time, your return is considered in progress. Returns that do not meet our Policy will be returned to you without a refund.

Once your item(s) have been received and accepted, your refund will be issued. Our team typically processes returns within three business days of the delivery date, however due to COVID-19 health and safety regulations, return processing may be delayed. We appreciate your continued patience while we work to keep our team safe. Once processed, refunds may take up to ten business days to reflect on your account due to the various processing times between payment providers.

*For our Klarna customers, any questions or issues with your Klarna refund process or account, may be directed to Klarna via chat 24/7 here or phone at 844-KLARNA1 (844-552-7621) Monday through Friday 9 AM to 6 PM (EST).

Last modified: June 4, 2024

Thirteen Lune Inc. and its affiliates (collectively, “Thirteen Lune,” “we,” or “us”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit https://thirteenlune.com/ (our “Website”). It also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on this Website and in email, text, or other electronic messages between you and this Website. It does not apply to information we collect offline or through other means, including on any other website that we operate or that any third party operates. It also does not apply to information collected by third parties, including through any application or content that may link to or be accessible from this Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then your choice is to not use the Website; by accessing the Website, you agree to this policy.

This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so you should check this policy periodically for updates.

Our Website is not intended for children under 16 years of age. Children age 16 are prohibited from sharing personal information to or on the Website.

We do not knowingly collect personal information from children under 16. If you are under 15, please do not use or provide any information on this Website. If we learn that we collected or received personal information from a child under 16 without verification of parental consent, we will delete the information. If you believe we might have information from or about a child under 16, please contact us at privacy@thirteenlune.com.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see the Your State Privacy Rights section for more information.

We collect several types of information from and about users of our Website, including:

• personally identifiable information, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Information”);
• information related to your transactions such as products you purchase and return, and the amount you paid for the product.
• that is about you individually but does not identify you; or
• about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• directly from you when you provide it to us;
• automatically as you navigate through the site (e.g., usage details, IP addresses, information collected through cookies or other tracking technologies); or
• from third parties (e.g., business partners)

The information we collect on or through our Website may include:

• information that you provide by completing forms on our website;
• records and copies of your correspondence, if you contact us;
• your responses to surveys that we might ask you to complete;
• details of transactions you carry out through our Website and of the fulfillment of your orders; and
• your search queries on our Website.

You may also provide information to be published or displayed (“posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. In addition, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• details about your visit to our Website, including traffic data and other communication data, and the resources you access and use on the Website;
• information about your computer and internet connection, including your IP address, operating system, and browser type.

We also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Users can revoke consent to the tracking and retargeting activities listed above at any time by contacting us at privacy@thirteenlune.com. In addition, users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers. Further, users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative or Digital Advertising Alliance. Please note that opting out of this tracking activity does not opt you out of being served advertising. Even when you opt out of this tracking activity, you will continue to receive generic ads. Users will still be able to buy our merchandise without providing consent by completing a purchase as a “Guest,” whereby the collection and use of personal data will be limited to those data fields and uses that are strictly necessary to ship merchandise to the user.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and deliver a better and more personalized service, including by enabling us to:

• estimate our audience size and usage patterns;
• speed up your searches; and
• recognize you when you return to our Website.

The technology we use for this automatic data collection may include:

• cookies - A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website and some information that facilitates check-out or customization may not be available to you, such as your username and password. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons – Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the use, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

We use information that we collect about you or that you provide to us:

• to present the Website and its content to you;
• to provide you with information, products, or services that you request from us;
• to fulfill any other purpose for which you provide it (including to create, maintain, and secure your account);
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing or collection;
• to notify you about changes to our Website or any products or services we offer or provide through it;
• in any other way we may describe when you provide the information; and
• for any other purpose with your consent.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide to us as described in this policy:

• to our subsidiaries or affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to third-party marketing partners for commercial purposes;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred;
• to fulfill the purposes for which you provide it;
• for any other purpose disclosed by us when you provide the information; or
• with your consent.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including to respond to a government or regulatory request;
• to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; or
• if we believe disclosure is appropriate to protect the rights, property, or safety of Thirteen Lune, our customers, or others.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising – You can reset your browser or refuse browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some of the Website may become inaccessible or not function properly.
• Promotional Offers – If you do not want your contact information used by us to promote our products or services, you can opt-out by sending us an email stating your optout request to privacy@thirteenlune.com. If we sent you an email, you can unsubscribe to our promotional offers at the bottom of the email.

We do not control third parties’ collection or use of your information to serve interest-based advertising. These third parties may provide you with ways to choose not to have your information collected or used. You can opt out of receiving targeted ads from members of the National Advertising Initiative here.

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send an email to us at privacy@thirteenlune.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe it would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of it may remain viewable in cached and archival pages, or might have been copied or stored by other Website users.

If you would like us not to share your personal information with third parties, please contact us at privacy@thirteenlune.com or write to us at Thirteen Lune Inc., 9229 Sunset Blvd., Suite 319, West Hollywood, CA 90069.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide their state residents with rights to:

• confirm whether we process their personal information;
• access and delete certain personal information;
• correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose (excluding Iowa and Utah);
• data portability;
• opt-out of personal data processing for:
• targeted advertising (excluding Iowa);
• sales; or
• profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah); and
• either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at privacy@thirteenlune.com

We post all changes to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, please email us at privacy@thirteenlune.com or write to us at Thirteen Lune Inc., 9229 Sunset Blvd., Suite 319, West Hollywood, CA 90069.

Last Modified: June 5, 2024

These terms of use are entered into between you and Thirteen Lune Inc. The following terms and conditions, along with any documents expressly incorporated by reference, will be referred to as the “Terms” or “Terms of Use.” The Terms govern your access to and use of our website, https://thirteenlune.com/, including any content, functionality, and services offered through it.

Please read these Terms carefully before using the Website. By using the Website, you accept and agree to be bound and abide by the Terms and our Privacy Policy. If you do not want to agree to these Terms or the Privacy Policy, then you must not access or use the Website.

the Website is offered and available to users who are 18 years of age or older and who reside in the United States or any of its territories or possessions. By using the Website, you represent and warrant that you meet these eligibility requirements. If you don’t, then you must not access or use the Website.

We may revise and update these Terms from time to time. All changes are effective immediately when we post them. Your continued use of the Website after we post revised Terms means that you accept and agree to the changes. You therefore should check this page periodically so that you’re aware of any changes.

We reserve the right to withdraw or amend the Website and any of the services or material provided through it in our sole discretion and without notice. We won’t be liable to you if any or all of the Website is unavailable at any time or for any period. From time to time, we may restrict user access to some or all of the Website.

You are responsible for making all arrangements necessary for you to use the Website. You are also responsible for ensuring that everyone who accesses the Website through your internet connection is aware of and complies with these Terms.

To access or use the Website, you may be asked to provide certain registration details or other information. This information must be correct, current, and complete. All information you provide is governed by our Privacy Policy. You consent to all actions we take regarding that information that is consistent with the Privacy Policy.

If you choose, or we provide you with, a username, password, or other information as part of our security procedures, you must treat the information as confidential. Your account is personal to you, so do not disclose your username, password, or other security information to anyone. Notify us immediately if someone accesses or uses your username or password without authorization.

You should be extra cautious accessing your account from a public or shared device so that others can’t view or record your personal information.

We can disable any username, password, or other identifier at any time in our sole discretion (for example, if in our opinion you violate any provision of these Terms).

All of the Website’s content, features, and functionality are owned by Thirteen Lune., its licensors, or other providers of the material. They’re protected by U.S. and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, reverse engineer, download, store, or transmit any of our material except as follows:

• Your computer may temporarily store copies of the material in RAM incidental to your accessing and viewing them.
• You may store files that are automatically cached by your web browser for display enhancement purposes.
• If we provide desktop, mobile, or other applications for download, you can download a single copy to your computer or mobile device, but you agree to be bound by our end user license agreement for the applications.

You must not modify copies of any material on the Website or delete or alter any copyright, trademark, or proprietary rights notices from copies of materials from the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to the Website in breach of these Terms, your right to use the Website will cease immediately. You must, at our option, return or destroy any copies of the materials that you made. No right, title, or interest in or to the Website or any content on it is transferred to you, and all rights not expressly granted are reserved by us.

Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, or other laws.

Thirteen Lune, its logo, and all related names, logos, and service names, designs, and slogans are trademarks of Thirteen Lune and its affiliates or licensors. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans are trademarks of their respective owners.

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

• in any way that violates applicable laws or regulations;
• to exploit, harm, or attempt to exploit or harm, minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
• to transmit, or procure the sending of, any advertising or promotional material without our prior written consent;
• to impersonate or attempt to impersonate Thirteen Lune, our employees, another user, or any other person or entity;
• to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or that, as we determine, may harm us or the Website users, or expose them to liability.

In addition, you agree not to:

• use the Website in a way that could disable, overburden, damage, or impair the Website or interfere with anyone’s use of it;
• use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website;
• use any device, software, or routine that interferes with the proper working of the Website;
• introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically-harmful material;
• attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, its servers, or any server, computer, or database connected to it; or
• otherwise attempt to interfere with the proper working of the Website.

the Website may contain message boards, chat rooms, personal web pages or profiles, and other interactive features that allow users to post, publish, display, or transmit to other users content or material through the Website.

All user contributions must comply with the content standards set out in these Terms.

Any user contribution you post to the Website will be considered non-confidential and non-proprietary. By posting user contributions to the Website, you grant us and our affiliates and service providers, and our and their licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, or otherwise disclose to third parties those contributions.

You represent and warrant that you own or control all rights in and to your user contributions and have the right to grant the license discussed above. You also represent and warrant that all of your user contributions do and will comply with these Terms.

All feedback, comments, and suggestions for improvement will be owed by us, and we can use them to improve or modify the Website.

You understand and acknowledge that you are responsible for any user contributions that you submit or contribute, and that you, not us, are fully responsible for that content, including its legality, reliability, accuracy, and appropriateness.

We aren’t responsible or liable to any third party for the content or accuracy of any user contributions posted by you or any other Website user.

We have the right to:

• remove or refuse to post user contributions;
• take any action regarding user contributions that we deem appropriate in our sole discretion, including if we believe that the contributions violate these Terms or infringe on a third party’s intellectual property rights;
• disclose your identity or other information about you to any third party who claims that material you posted violates their rights;
• take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of the Website;
• terminate or suspend your access to the Website for any or no reason, including any violation of these Terms.

Without limiting these rights, we also have the right to cooperate with law enforcement authorities or court order requesting or requiring us to disclose the identity or other information of anyone posting materials through the Website. You waive and hold harmless the Website and its affiliates, licensees, and service providers from any claims resulting from actions taken by any of us during, or taken as a consequence of, investigations by any of us or by law enforcement.

However, we cannot review all material before it is posted through the Website and cannot ensure prompt removal of objectionable material after it’s been posted. We assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

These standards apply to all user contributions and the use of any of the Website’s interactive services. User contributions must comply with all applicable laws and regulations. They must not:

• contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, or otherwise objectionable;
• promote sexually-explicit or pornographic material, violence, or discrimination;
• promote any illegal activity, advocate, promote, or assist any unlawful activity;
• infringe any intellectual property rights of any other person; or
• impersonate anyone or misrepresent your identity or affiliation with anyone or any organization.

If you believe that any user contribution violates your copyright, please contact us at care@thirteenlune.com.

The information presented through the Website is made available for general information purposes. We don’t warrant the accuracy, completeness, or usefulness of this information. Your reliance on the information is at your own risk. We disclaim all liability and responsibility related to your reliance on the information.

the Website may include content provided by third parties, including materials posted by others. All statements or opinions in those materials, and any responses to those opinions or statements are solely the responsibility of the person or entity providing the content. The materials do not necessarily reflect the Website’s opinion. We are not responsible or liable for the content or accuracy of materials provided by third parties.

We may update the Website from time to time, but its content is not necessarily complete or up-to-date. Any material may be out of date at any given time; we are not obligated to update it.

All information we collect through the Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to that information in compliance with the Privacy Policy.

You may link to the Website; however, you must do so in a way that is fair and legal and doesn’t damage our reputation or take advantage of it. You may not establish a link in a way that suggests any form of association, approval, or endorsement on our part without our express written consent.

the Website may provide social media features that allow you to:

• link from your own or certain third party websites to content on the Website;
• send emails or other communications with certain content, or links that contain certain content, on the Website;
• cause limited portions of content on the Website to be displayed or appear to be displayed on your own or certain third-party websites.

You can use these features solely as they are provided by us and solely with respect to the content they are displayed with. You must not:

• establish a link from any site that isn’t owned by you;
• cause the Website or portions of it to be displayed on, or appear to be displayed on, any website (for example, through framing or deep linking); or
• otherwise take any action with respect to material on the Website that is inconsistent with any provision of these Terms.

We may disable any social media feature at any time without notice.

If the Website contains links to other sites and resources provided by third parties, they’re provided for convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage arising from your use of them. If you decide to access any of these resources, you do so at your own risk and subject to the terms and conditions of use for those resources.

Thirteen Lune is a company based in the United States. We provide the Website for use only by persons located in the United States. Me wake no claim that the Website or any of its content is accessible or appropriate outside of the United States. If you access the Website from outside the United States, you do so on your own initiative and you are responsible for compliance with local laws.

You understand that we can’t and don’t guarantee or warrant that files available for downloading from the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Website for any reconstruction of lost data. To the fullest extent permitted by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or any services or items obtained through the Website or your downloading of any material posted on it, or any website linked to it.

Your use of the Website, its content, and any services or items obtained through it is at your own risk. The Website, its content, and any services or items obtained through it are provided on an “as is” and “as available” basis, without warranties of any kind. Neither Thirteen Lune nor anyone associated with Thirteen Lune makes any warranty or representation regarding the completeness, security, reliability, quality, accuracy, or availability of the Website. Neither Thirteen Lune nor anyone associated with Thirteen Lune represents or warrants that the Website, its content, or any services or items obtained through it will be accurate, reliable, error-free, or uninterrupted; that defects will be corrected; that the Website is free of viruses or other harmful components; or that the Website or any services or items obtained through it will meet your needs or expectations.

To the fullest extent permitted by law, we disclaim all warranties of any kind.

To the fullest extent permitted by law, in no event will Thirteen Lune, its affiliates, or our or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any theory, related to your use of, or inability to use, the Website, websites linked to it, or content on it.

You agree to defend, indemnify, and hold harmless Thirteen Lune, its affiliates, licensors, and service providers, and its and their officers, directors, employees, contractors, licensors, agents, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including attorneys’ fees) related to your violation of these Terms or your use of the Website or your use of any information obtained through the Website.

All matters relating to the Website and these Terms are governed by, and should be construed in accordance with, Delaware law, without giving effect to choice or conflict of law provisions.

All legal suits, actions, or proceedings related to the Website or these terms must be instituted exclusively in the federal or state courts located in New York, New York. You waive all objections to the exercise of jurisdiction over you in those courts and to venue in those courts.

No waiver by Thirteen Lune of any term or condition in these Terms will be deemed a waiver of the term or condition, or any other term or condition. Likewise, a failure by Thirteen Lune to assert a right or provision under these Terms will not constitute a waiver of the right or provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, then the provision will be eliminated or limited to the minimum extent so that the rest of the Terms will continue in full force and effect.

The Terms and our Privacy Policy constitute the sole and entire agreement between you and Thirteen Lune regarding the Website. They supersede all prior or contemporaneous understandings, agreements, representations, and warranties regarding the Website.

Please direct all feedback, comments, requests for technical support, and other communications relating to the Website to care@thirteenlune.com.